Returns and refunds
Most of what we sell is food close to its date, so this policy is short and practical. It does not take away any of your rights under the Consumer Protection Act.
Damaged, wrong, missing or not right
Check your order when you collect it. If a product is damaged, wrong, missing, past its date, or not fit to use, tell the collection point and report it on your order page with Something wrong with this order? We will refund that product in full, and the service fee too if the whole order is affected.
If you only notice a problem at home, report it on your order page as soon as you can and keep the product and its packaging.
Changing your mind
Food and drink cannot be returned once collected, because we cannot sell it again safely. Unopened household and personal care products can be returned to the collection point within 7 days of collection for a refund of the product price.
Cancelling an order
You can cancel a paid order any time before you collect it: contact us at info@buybydate.co.za or 073 780 3476 with your order number. If the order has not been packed yet, we refund everything. Once it is packed, we refund the products but keep the R 5.00 service fee.
Unpaid orders cancel themselves, and nothing is charged.
If you do not collect in time
If an order is not collected by its collect-by date, we cancel it and refund the products. The R 5.00 service fee is not refunded. The collect-by date is on your order page.
How refunds are paid
Refunds go back to the account or card you paid with, through our payment provider, usually within 7 business days of us approving them. We never refund in cash.